I come from a steel manufacturing background. I get that there are a ton of variables that go into making something. One of those very big variables is the people doing the work and the care they take doing their jobs. Quality is everyone's responsibility up and down an organization. Poor work ethic and poor product doesn't happen in a vacuum.
I like to joke about what happens at night because when I worked in the field in the mines that is when most things broke. Now there were some legitimate reasons why that actually happened, but it was also the B or C crews that worked then. The capable long term folks had the day shift and there was some actual management around.
