I too had some trouble with RigRite's response. When ordering my boom, On my fax order, I requested acknowledgement of reciept of my order and to be advised of delivery. After several days of no response I called and requested some type of confermation. The answering service did not give me any level of confidence either. However, several hours later I got a call from a very friendly and helpful person. You might want to call the answering service and request a call back.
